Help
Support and FAQs
Answers to common questions about ArkiLume. Can't find what you need, contact us directly below.
Getting started
What is ArkiLume?
ArkiLume is Ark Resources' purpose built sunlight analysis platform. Upload your IFC building model and get a solar access compliance report for your planning application.
Do I need a Microsoft account to use it?
Yes, ArkiLume uses Microsoft sign in for secure access. If you don't have a Microsoft account, contact us and we'll help you get set up.
How do I get started?
Sign in with your Microsoft account, upload your IFC model, and pay per analysis. If you have any trouble getting set up, contact us at arkilume@arkresources.com.au.
Using the tool
What file format does ArkiLume accept?
ArkiLume accepts IFC building models, the standard BIM format used across most architecture and design software.
Which jurisdictions does ArkiLume support?
ArkiLume currently supports WA R-Codes and NSW Housing SEPP / Apartment Design Guide (ADG) solar access requirements.
How long does an analysis usually take?
It depends on the size and complexity of your project. Simple analyses can be ready within a day, while larger or more detailed projects may take up to a week.
Reports and compliance
Will my planning authority accept an ArkiLume report?
Ark Resources ensures every ArkiLume report is formatted to meet the requirements of the relevant planning authority.
Data and account
Where is my uploaded data stored, and is it secure?
Your data is stored securely in Microsoft SharePoint. For full detail on how we handle your information, see our Privacy Policy.
Pricing
How much does ArkiLume cost?
ArkiLume costs $10 per apartment analysed, plus GST. No subscriptions or hidden fees.
When am I charged?
Payment is invoiced through Xero and made by electronic funds transfer before your upload is submitted for analysis.
What if my analysis fails after I've paid?
We review failed submissions manually and issue a refund if the analysis couldn't be completed. Contact us at arkilume@arkresources.com.au.
Will I get a receipt?
Yes, you'll receive a receipt once your electronic funds transfer payment is confirmed.
Still need help?
Get in touch and we'll respond as soon as we can: arkilume@arkresources.com.au